Crucial Care | Emergency Medicine Doctors

We prioritize quality care and the people who deliver it like never before.

We’re looking for people who care enough to make a difference.

"Crucial Care is doing important work caring for our patients. Being sick is scary, and that’s why our core purpose is to provide our patients and their families with Peace of Mind. We take that responsibility seriously and we cannot do that without people like you on our team.

At Crucial Care we are energized and fulfilled by creating Peace of Mind for our patients by combining the best care with an amazing and comforting patient experience. Thank you for considering joining our team!"

- Mike Shumer, CEO and Founder

"There is nothing more rewarding than being an Emergency Medicine Physician, surrounded by a capable and compassionate team, and delivering peace of mind to patients and their families. Emergency Medicine is uniquely suited to care for the needs of our community, now more than ever. Join our team in delivering high quality, ACEP standards of care, in an environment that focuses on the patient, their needs, and support of the team. It is an experience like none you have seen before."

- Dr. Nicholas Dodaro, President and Chief Medical Officer

What is Crucial Care?

Crucial Care is a unique concept that is changing the way emergency care is delivered to patients. We believe that if we provide the right care in the right place at the right time, it will be at the right price.

Like an emergency room, Crucial Care is staffed by board-certified emergency medicine physicians. We treat for a wide range of cases from the common cold to high-acuity conditions. Crucial Care provides on site access to ultrasound, CT scan, IV fluids, digital x-ray, diagnostic labs, comprehensive diagnostics, blood work, and imaging all under one roof.

Pathfinder Care Orchestration: What is Pathfinder?
Pathfinder is what we call or system that helps patients get the care they need, including at another healthcare resource. Healthcare is complicated, and we care so much that we guide our patients to the resources they need, even after they leave Crucial Care.

Our Five Values

Quality Care

We are committed to providing high quality care to every patient during their visit and after.

Our People

We know If our team feels supported and safe, then we can all adhere to all our protocols and values.

Our Patients

We are committed to creating a highly favorable experience for the patient and their family.

Fiscal Responsibility

We are dedicated to this so we can continue forever as a business that pays salaries and saves lives.


We are dedicated to grow personally and support the continuous improvement of our business.

Where We Serve



Tampa (Coming Soon)

Crucial Care operates in three Florida markets: Jacksonville, Orlando and Tampa. Our original location and central office is located in Jacksonville (Quality Emergency Group or QEG).

In 2014, GuideWell Mutual Holding Corporation (GuideWell) contracted with us to begin opening locations in Orlando under the brand GuideWell Emergency Doctors. When Crucial Care joined forces with GuideWell, we accelerated the spread of our high quality emergency experience across Florida.

Today, Crucial Care and GuideWell Emergency Doctors continue to provide emergency medicine at one-third the cost of a hospital ER, and by leveraging Pathfinder, we continue to help patients avoid unnecessary hospital admissions. Our success continues as we prepare to launch more facilities in Central Florida and in the Tampa Bay region in 2021.

See Our Open Positions